Wisconsin's Self-Directed Supports Program
Careers
What do you believe in?
Do you enjoy helping people make their own choices, working with people, not for people, and giving people the information they need to direct their own lives?
IRIS is a Wisconsin long-term care program where eligible individuals self-direct their publicly funded, community based long-term care services.
The Management Group, Inc. is an equal opportunity employer and the contracted IRIS Consultant Agency (ICA) for the IRIS program. Our goal is to help people create safe, personalized, and responsible supports and services plans. We do this by providing a secure, healthy framework upon which people design their lives. Scroll down if you are interested in learning more about opportunities with IRIS.
Read more about The Management Group's Affirmative Action, Equal Opportunity Policy, and Disability Accomodation statements.
Bilingual IRIS Consultant
The Management Group, Inc. and The Employer Group, are seeking a Hmong-speaking IRIS Consultant (IC) in Milwaukee, Marathon and Portage counties to provide IRIS Participants with the assistance necessary to meet their dreams/outcomes and to identify and implement a community-based network of supports, as chosen by the participant. IC's have collaborative relationships with participants, which are based on the level of support the Participant requests of the IC. IC's must be available and must respond to the participant in a timely manner because the Participants rely greatly on the IC to access resources and services. A successful IC shows long-term commitment and responsiveness to the requests and needs of the participants.
Responsibilities: Collaborate with participants to develop and implement their Individual Supports and Services Plan (ISSP); document participant's personal experience outcomes and related supports; provide information to participants on support and service options; provide supporting documentation for the ISSP: high cost documentation; estimates; Enterprise assessments; assist with the development of participant's support and service plans to assure they remain within their allocation; assist participants with developing agreements with providers that clearly articulate rates and expectations regarding care and services; assist with the development of participant's back up support plans; provide participants with ongoing support/education on the rights and responsibilities of the IRIS participant: responsible use of public dollars; signing the ISSP signature page; LTC-FS and Medicaid eligibility renewals; assist participants in identifying and mitigating areas of potential risk as well as conflict of interest; assist participants with exploring integrated employment; assist participants in meeting expectations regarding reporting events such as critical incidents and abuse and neglect; provide support related to ongoing functional and financial eligibility requirements; assist participants with tracking medical/remedial receipts and provide reminders as appropriate to pay cost share or spenddown obligations; maintain regular contact with participants as outlined in the IRIS program requirements; maintain IRIS timelines, case noting, and participation in Regional and individual Consultant meetings; and must be able to maintain the strictest confidentiality and abide by HIPAA standards.
Qualifications: Must be able to read, write and speak Hmong fluently; post High School degree in a related field and a minimum of two years of related work experience; experience working with any of the three target groups (Developmentally Disabled, Physically Disabled and/or Frail Elders); must be able to maintain the strictest confidentiality and abide by HIPAA standards; strong verbal, written and interpersonal communications skills; strong computer skills and the ability to learn new programs and software; accessibility to a computer and Microsoft Excel, Word and PowerPoint; ability to travel within an average of a two-hour radius with reliable transportation; be at least 18 years of age; ability to pass all required criminal background checks; flexible scheduling – with the ability and willingness to work more than 20 hours per week if needed and provide day, night and/or weekend hours as required by participant's needs; ability to work on own with minimal supervision is critical; commitment to initial and monthly training related to responsibilities as an IC; shows long-term, at least two years, commitment to the IRIS program; time management, organization, and prioritizing skills; creative problem solving skills; willingness to learn new skills; ability to develop and monitor the participant proposed plan and budget; ability to work with diverse populations and in varied circumstances; ability to identify and build strong community-based support teams; and attention to detail.
Compensation and Hours: ICs earn $17.94/hour for training time; $18.45/hour after training is completed, and will be reimbursed for travel costs at 55¢ per mile. This is a part-time work from home position, so the hours and number of hours per week vary with no guarantee of hours per week. The number of hours worked is dependent upon the number and needs of each Participant who may select you as an IC.
To apply: Submit a cover letter and resume to:
The Management Group, Inc.
Human Resources –IC
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
Persons with disabilities, their family members and/or their representatives are encouraged to apply.
The Management Group, Inc. and The Employer Group, are seeking a Hmong-speaking IRIS Consultant (IC) in Milwaukee, Marathon and Portage counties to provide IRIS Participants with the assistance necessary to meet their dreams/outcomes and to identify and implement a community-based network of supports, as chosen by the participant. IC's have collaborative relationships with participants, which are based on the level of support the Participant requests of the IC. IC's must be available and must respond to the participant in a timely manner because the Participants rely greatly on the IC to access resources and services. A successful IC shows long-term commitment and responsiveness to the requests and needs of the participants.
Responsibilities: Collaborate with participants to develop and implement their Individual Supports and Services Plan (ISSP); document participant's personal experience outcomes and related supports; provide information to participants on support and service options; provide supporting documentation for the ISSP: high cost documentation; estimates; Enterprise assessments; assist with the development of participant's support and service plans to assure they remain within their allocation; assist participants with developing agreements with providers that clearly articulate rates and expectations regarding care and services; assist with the development of participant's back up support plans; provide participants with ongoing support/education on the rights and responsibilities of the IRIS participant: responsible use of public dollars; signing the ISSP signature page; LTC-FS and Medicaid eligibility renewals; assist participants in identifying and mitigating areas of potential risk as well as conflict of interest; assist participants with exploring integrated employment; assist participants in meeting expectations regarding reporting events such as critical incidents and abuse and neglect; provide support related to ongoing functional and financial eligibility requirements; assist participants with tracking medical/remedial receipts and provide reminders as appropriate to pay cost share or spenddown obligations; maintain regular contact with participants as outlined in the IRIS program requirements; maintain IRIS timelines, case noting, and participation in Regional and individual Consultant meetings; and must be able to maintain the strictest confidentiality and abide by HIPAA standards.
Qualifications: Must be able to read, write and speak Hmong fluently; post High School degree in a related field and a minimum of two years of related work experience; experience working with any of the three target groups (Developmentally Disabled, Physically Disabled and/or Frail Elders); must be able to maintain the strictest confidentiality and abide by HIPAA standards; strong verbal, written and interpersonal communications skills; strong computer skills and the ability to learn new programs and software; accessibility to a computer and Microsoft Excel, Word and PowerPoint; ability to travel within an average of a two-hour radius with reliable transportation; be at least 18 years of age; ability to pass all required criminal background checks; flexible scheduling – with the ability and willingness to work more than 20 hours per week if needed and provide day, night and/or weekend hours as required by participant's needs; ability to work on own with minimal supervision is critical; commitment to initial and monthly training related to responsibilities as an IC; shows long-term, at least two years, commitment to the IRIS program; time management, organization, and prioritizing skills; creative problem solving skills; willingness to learn new skills; ability to develop and monitor the participant proposed plan and budget; ability to work with diverse populations and in varied circumstances; ability to identify and build strong community-based support teams; and attention to detail.
Compensation and Hours: ICs earn $17.94/hour for training time; $18.45/hour after training is completed, and will be reimbursed for travel costs at 55¢ per mile. This is a part-time work from home position, so the hours and number of hours per week vary with no guarantee of hours per week. The number of hours worked is dependent upon the number and needs of each Participant who may select you as an IC.
To apply: Submit a cover letter and resume to:
The Management Group, Inc.
Human Resources –IC
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
Persons with disabilities, their family members and/or their representatives are encouraged to apply.
IRIS Consultant
The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking a IRIS Consultants (IC) to provide IRIS Participants with the assistance necessary to meet their dreams/outcomes and to identify and implement a community-based network of supports, as chosen by the participant. ICs have collaborative relationships with participants, which are based on the level of support the Participant requests of the IC. IRIS Consultants must be available and must respond to the participant in a timely manner because the Participants rely greatly on the IC to access resources and services. A successful IC shows long-term commitment and responsiveness to the requests and needs of participants.
TMG is currently hiring IRIS Consultants who live in the following counties: Columbia, Grant, Marathon, and Pepin.
Responsibilities: Collaborate with participants to develop and implement their Individual Supports and Services Plan (ISSP); document participant's personal experience outcomes and related supports; provide information to participants on support and service options; provide supporting documentation for the ISSP: high-cost documentation; estimates; Enterprise assessments; assist with the development of participant's support and service plans to assure they remain within their allocation; assist participants with developing agreements with providers that clearly articulate rates and expectations regarding care and services; assist with the development of participant's back up support plans; provide participants with ongoing support/education on the rights and responsibilities of the IRIS Participant: responsible use of public dollars; signing the ISSP signature page; LTC-FS and Medicaid eligibility renewals; assist participants in identifying and mitigating areas of potential risk as well as conflict of interest; assist participants with exploring integrated employment; assist participants in meeting expectations regarding reporting events such as critical incidents and abuse and neglect; provide support related to ongoing functional and financial eligibility requirements; assist participants with tracking medical/remedial receipts and provide reminders as appropriate to pay cost share or spenddown obligations; maintain regular contact with participants as outlined in the IRIS program requirements; maintain IRIS timelines, case noting, and participation in Regional and Individual Consultant meetings; and must be able to maintain the strictest confidentiality and abide by HIPAA standards.
Qualifications: Post High School degree and a minimum of two years of related work experience; experience working with any of the three target groups (Developmentally Disabled, Physically Disabled and/or Frail Elders); must be able to maintain the strictest confidentiality and abide by HIPAA standards; strong verbal, written and interpersonal communications skills; ability to travel within an average of a two-hour radius with reliable transportation; be at least 18 years of age; ability to pass all required criminal background checks; flexible scheduling – with the ability and willingness to work more than 20 hours per week if needed and provide day, night and/or weekend hours as required by participant's needs; ability to work on own with minimal supervision is critical; commitment to initial and monthly training related to responsibilities as an IC; shows long-term, at least two years, commitment to the IRIS program; time management, organization, and prioritizing skills; creative problem solving skills; willingness to learn new skills; ability to develop and monitor the participant proposed plan and budget; ability to work with diverse populations and in varied circumstances; ability to identify and build strong community-based support teams; attention to detail; accessibility to a computer; demonstrated computer and software skills required; and proficiency with and access to the Microsoft Office Suite to include Excel, Outlook and Word.
Compensation and Hours: ICs earn $17.94/hour for training time; $18.45/hour after training is completed, and will be reimbursed for travel costs at 55¢ per mile. This is a part-time work from home position, so the hours and number of hours per week vary with no guarantee of hours per week. The number of hours worked is dependent upon the number and needs of each participant who may select you as an IC.
To apply: Submit a cover letter and resume by May 31 to:
The Management Group, Inc.
Human Resources – IC
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking a IRIS Consultants (IC) to provide IRIS Participants with the assistance necessary to meet their dreams/outcomes and to identify and implement a community-based network of supports, as chosen by the participant. ICs have collaborative relationships with participants, which are based on the level of support the Participant requests of the IC. IRIS Consultants must be available and must respond to the participant in a timely manner because the Participants rely greatly on the IC to access resources and services. A successful IC shows long-term commitment and responsiveness to the requests and needs of participants.
TMG is currently hiring IRIS Consultants who live in the following counties: Columbia, Grant, Marathon, and Pepin.
Responsibilities: Collaborate with participants to develop and implement their Individual Supports and Services Plan (ISSP); document participant's personal experience outcomes and related supports; provide information to participants on support and service options; provide supporting documentation for the ISSP: high-cost documentation; estimates; Enterprise assessments; assist with the development of participant's support and service plans to assure they remain within their allocation; assist participants with developing agreements with providers that clearly articulate rates and expectations regarding care and services; assist with the development of participant's back up support plans; provide participants with ongoing support/education on the rights and responsibilities of the IRIS Participant: responsible use of public dollars; signing the ISSP signature page; LTC-FS and Medicaid eligibility renewals; assist participants in identifying and mitigating areas of potential risk as well as conflict of interest; assist participants with exploring integrated employment; assist participants in meeting expectations regarding reporting events such as critical incidents and abuse and neglect; provide support related to ongoing functional and financial eligibility requirements; assist participants with tracking medical/remedial receipts and provide reminders as appropriate to pay cost share or spenddown obligations; maintain regular contact with participants as outlined in the IRIS program requirements; maintain IRIS timelines, case noting, and participation in Regional and Individual Consultant meetings; and must be able to maintain the strictest confidentiality and abide by HIPAA standards.
Qualifications: Post High School degree and a minimum of two years of related work experience; experience working with any of the three target groups (Developmentally Disabled, Physically Disabled and/or Frail Elders); must be able to maintain the strictest confidentiality and abide by HIPAA standards; strong verbal, written and interpersonal communications skills; ability to travel within an average of a two-hour radius with reliable transportation; be at least 18 years of age; ability to pass all required criminal background checks; flexible scheduling – with the ability and willingness to work more than 20 hours per week if needed and provide day, night and/or weekend hours as required by participant's needs; ability to work on own with minimal supervision is critical; commitment to initial and monthly training related to responsibilities as an IC; shows long-term, at least two years, commitment to the IRIS program; time management, organization, and prioritizing skills; creative problem solving skills; willingness to learn new skills; ability to develop and monitor the participant proposed plan and budget; ability to work with diverse populations and in varied circumstances; ability to identify and build strong community-based support teams; attention to detail; accessibility to a computer; demonstrated computer and software skills required; and proficiency with and access to the Microsoft Office Suite to include Excel, Outlook and Word.
Compensation and Hours: ICs earn $17.94/hour for training time; $18.45/hour after training is completed, and will be reimbursed for travel costs at 55¢ per mile. This is a part-time work from home position, so the hours and number of hours per week vary with no guarantee of hours per week. The number of hours worked is dependent upon the number and needs of each participant who may select you as an IC.
To apply: Submit a cover letter and resume by May 31 to:
The Management Group, Inc.
Human Resources – IC
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
Persons with disabilities, their family members and/or their representatives are encouraged to apply.
IRIS Consultant Mentor
The Management Group, Inc. andThe Employer Group, acting as co-employers, are seeking an IRIS Consultant Mentor who lives in Dane, Iowa or Sauk county area and will serve the southwestern counties of Wisconsin. This is a work-from-home position. The Consultant Mentor provides leadership, direction and support to a group of IRIS Consultants as they fulfill the needs of the IRIS participants within the parameters of the IRIS program.
TMG is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.
Responsibilities: Establish relationship with each direct report IRIS Consultant (IC) and provide individualized attention and support as appropriate and needed; interpret and communication policies; provide training; review plans and other documentations of all new ICs until work reflects appropriate competencies levels; act as level of support in trouble shooting and de-escalating tenuous situations with participants and their support networks; assess all AA/EE requests to determine completeness and approve for submittal or return to IC for further action/documentation; as needed with ICs and others, assess situations, provide solution and follow up on results in order to maintain protocol and safety for ICs, participants and partners; hold, at minimum, weekly meetings with new solo-ready ICs and monthly meeting with each individual direct report to assess performance and provide support; hold IC mandatory team meetings three times per year to provide program updates, share ideas and issues, and team-building; communicate performance issues and discuss possible solutions with IC Coordinator; keep ICs, other mentors and relevant parties informed of important topics as appropriate; act as change management conduit and support in assessing or interpreting program, policy and protocol changes, staff changes and conflict of interest situations; work collaboratively with other mentors, Orientation Consultants, participants, family guides, ICs, and the ICA, etc. to ensure quality service is being provided to participants; act appropriate and accordingly to tasks delegated by IC Coordinator; run reports to include participant support tracking and forecasting, and act on outstanding needs and issues; act as liaison between ICA and ICs to provide complete information and communication and ensure quality support; help ensure that the correct questions and/or information get to the appropriate person, department or entity in a timely fashion; perform yearly IC field evaluations and provide feedback for improvement and reinforcement to ICs and IC Coordinator; provide performance counseling, with input from IC Coordinator and HR, for ICs as needed; conduct random sample of 20% of ICs each month to review case notes, ISPs, etc., to ensure documentation meets program requirements; communicate any discrepancies to IC Coordinator to determine action items; and other duties as assigned and/or available.
Qualifications: Associate's degree, or commensurate experience, and at least two years experience managing staff within a waiver or similar governmental program or in a human services field extremely desirable; excellent communication skills to include written, oral and listening skills; strong customer service skills and quality focus; conflict resolution skills and ability to act as an advocate as appropriate; good organizational and time management skills; leadership, management/supervision, coaching/mentoring and consulting skills and experience; the ability to work cooperatively as part of a team; the ability to be resourceful, proactive and detail-oriented; the ability to follow policies and procedures as applicable and appropriate at all times; the ability to maintain the strictest of confidentiality at all times; the ability to operate in an open, honest and forthright manner in order to build and maintain relationships; the ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; the ability to remain calm and rational in high-pressure situations; the ability to work both collaboratively and independently, without close supervision; ability to be both self-motivated and patient; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; demonstrated computer and software skills required; and proficiency with Microsoft Office Suite and experience entering and managing data and producing reports within a database.
To apply: Send a cover letter, resume and list of references by May 11 to:
The Management Group, Inc.
Human Resources –R-MNTR4
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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The Management Group, Inc. andThe Employer Group, acting as co-employers, are seeking an IRIS Consultant Mentor who lives in Dane, Iowa or Sauk county area and will serve the southwestern counties of Wisconsin. This is a work-from-home position. The Consultant Mentor provides leadership, direction and support to a group of IRIS Consultants as they fulfill the needs of the IRIS participants within the parameters of the IRIS program.
TMG is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.
Responsibilities: Establish relationship with each direct report IRIS Consultant (IC) and provide individualized attention and support as appropriate and needed; interpret and communication policies; provide training; review plans and other documentations of all new ICs until work reflects appropriate competencies levels; act as level of support in trouble shooting and de-escalating tenuous situations with participants and their support networks; assess all AA/EE requests to determine completeness and approve for submittal or return to IC for further action/documentation; as needed with ICs and others, assess situations, provide solution and follow up on results in order to maintain protocol and safety for ICs, participants and partners; hold, at minimum, weekly meetings with new solo-ready ICs and monthly meeting with each individual direct report to assess performance and provide support; hold IC mandatory team meetings three times per year to provide program updates, share ideas and issues, and team-building; communicate performance issues and discuss possible solutions with IC Coordinator; keep ICs, other mentors and relevant parties informed of important topics as appropriate; act as change management conduit and support in assessing or interpreting program, policy and protocol changes, staff changes and conflict of interest situations; work collaboratively with other mentors, Orientation Consultants, participants, family guides, ICs, and the ICA, etc. to ensure quality service is being provided to participants; act appropriate and accordingly to tasks delegated by IC Coordinator; run reports to include participant support tracking and forecasting, and act on outstanding needs and issues; act as liaison between ICA and ICs to provide complete information and communication and ensure quality support; help ensure that the correct questions and/or information get to the appropriate person, department or entity in a timely fashion; perform yearly IC field evaluations and provide feedback for improvement and reinforcement to ICs and IC Coordinator; provide performance counseling, with input from IC Coordinator and HR, for ICs as needed; conduct random sample of 20% of ICs each month to review case notes, ISPs, etc., to ensure documentation meets program requirements; communicate any discrepancies to IC Coordinator to determine action items; and other duties as assigned and/or available.
Qualifications: Associate's degree, or commensurate experience, and at least two years experience managing staff within a waiver or similar governmental program or in a human services field extremely desirable; excellent communication skills to include written, oral and listening skills; strong customer service skills and quality focus; conflict resolution skills and ability to act as an advocate as appropriate; good organizational and time management skills; leadership, management/supervision, coaching/mentoring and consulting skills and experience; the ability to work cooperatively as part of a team; the ability to be resourceful, proactive and detail-oriented; the ability to follow policies and procedures as applicable and appropriate at all times; the ability to maintain the strictest of confidentiality at all times; the ability to operate in an open, honest and forthright manner in order to build and maintain relationships; the ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; the ability to remain calm and rational in high-pressure situations; the ability to work both collaboratively and independently, without close supervision; ability to be both self-motivated and patient; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; demonstrated computer and software skills required; and proficiency with Microsoft Office Suite and experience entering and managing data and producing reports within a database.
To apply: Send a cover letter, resume and list of references by May 11 to:
The Management Group, Inc.
Human Resources –R-MNTR4
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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Orientation Consultant – Dodge
The Management Group, Inc. and The Employer Group, are seeking an Orientation Consultant who lives in Dodge county. The Orientation Consultant will serve the counties of Dodge, Columbia, Fond du Lac, Green Lake, Marquette, Jefferson, Washington and Waukesha. The Orientation Consultant is responsible for a broad range of planning activities including providing participants with a comprehensive orientation to the IRIS program; establishing clear expectations and responsibilities for all parties involved; assessing for participant risk; ensuring a smooth transition to the IRIS Consultant (IC); and assisting in the development of the initial Individual Support and Services Plan. In addition, the Orientation Consultant works collaboratively with the regional Consultant Mentor to provide ongoing planning support, expertise and resource to participants, Mentors, and Consultants as requested.
Responsibilities: Collaborate with participants to implement their initial Individual Supports and Services Plan and as needed, assist in continual implementation; provide Welcome Call to the person referred and schedule the initial face to face meeting; provide a thorough program orientation during the face to face meeting; complete the Initial Inventory which assists in providing a broad view of the participant's life; engage in conversation with the individual and his/her support people regarding responsible use of scarce public funds and creativity in planning; verification of legal documentation – Power of Attorney, Guardianship, Durable Power of Attorney for Health Care; document all referral activities in the IRIS data system; complete Allocation Adjustment/Exceptional Expense paperwork and collaborate with AA/EE Specialist as required for securing a start date when needed; involve additional planning supports available through the ICA or support network as needed; Guide participant and family in choosing an IC; ensure a smooth transition to IC by completing all the required paperwork, discussing the participant's plan and outcomes with the IC, and attending the IC'S first visit with the participant; When requested, provide planning assistance to IC'S in engaging participants and their support circles in a more intensive planning process; document this planning process in the Enterprise data system; develop clear action plan and identify specific tasks that the Consultant can assist the participant in achieving; perform initial review of participant health and safety issues that may be relevant; document health and safety issues and develop a plan with the participant for addressing or mitigating risk; discuss health and safety risks/concerns with IC Mentor and IC; Involve additional supports as needed to ensure health and safety; Communicate any immediate health and safety issue the appropriate authorities; Provide orientation to IRIS Self Directed Personal Care Program (SDPC); Review individual's eligibility for SDPC with the participant and/or participant power of attorney; Request individual be added to referral list if interested in the program and found to be eligible; Communicate SCPC requirements to participant and/or participant power of attorney; Assist ICA and participants in ensuring and maintaining participant financial eligibility; perform room and board calculation for individuals living in substitute care as requested; meet weekly with area Mentor to collaborate, plan and problem-solve; Provide time and expertise to IC's, Mentors, and program participants as requested; participate in discussions and problem solving regarding overall program development and implementation; and assist with projects as requested.
Qualifications: Bachelor's degree in Human Services or a related field or commensurate experience; five years of experience providing services to at least one of the three target groups; knowledge and experience with Medicare, Medicaid, and Wisconsin's Legacy Waiver programs; understanding of and experience with providing services grounded in the principles of Self Determination; knowledge and experience with the Wisconsin Long Term Care Functional Screen and Medicaid eligibility to include cost-share, spend down, and medical remedial expenses; basic math skills; strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues; good organizational, time management and prioritization skills; strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience; strong analytical and problem-solving skills; ability to be flexible, patient, creative and innovative in day-to-day operations and situations; ability to operate in an open, honest and forthright manner in order to build and maintain relationships; ability to focus on multiple priorities simultaneously; ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly; ability to be responsive, empathetic, customer-focused and quality-driven; ability to remain calm and rational in high-pressure situations; ability to be self-motivated and patient; ability to work both collaboratively and independently at a fast pace without close supervision; ability to work cooperatively as part of a team; ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it; ability to analyze data, draw appropriate conclusions and implement solutions; ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; must maintain the strictest confidentiality and abide by HIPAA standards; must have demonstrated computer and software skills required; and have proficiency with Microsoft Office Suite and other software.
To apply: Send a cover letter, resume and list of references by May 10 to:
The Management Group, Inc.
Human Resources – R-OC13
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
↑ Return to top
The Management Group, Inc. and The Employer Group, are seeking an Orientation Consultant who lives in Dodge county. The Orientation Consultant will serve the counties of Dodge, Columbia, Fond du Lac, Green Lake, Marquette, Jefferson, Washington and Waukesha. The Orientation Consultant is responsible for a broad range of planning activities including providing participants with a comprehensive orientation to the IRIS program; establishing clear expectations and responsibilities for all parties involved; assessing for participant risk; ensuring a smooth transition to the IRIS Consultant (IC); and assisting in the development of the initial Individual Support and Services Plan. In addition, the Orientation Consultant works collaboratively with the regional Consultant Mentor to provide ongoing planning support, expertise and resource to participants, Mentors, and Consultants as requested.
Responsibilities: Collaborate with participants to implement their initial Individual Supports and Services Plan and as needed, assist in continual implementation; provide Welcome Call to the person referred and schedule the initial face to face meeting; provide a thorough program orientation during the face to face meeting; complete the Initial Inventory which assists in providing a broad view of the participant's life; engage in conversation with the individual and his/her support people regarding responsible use of scarce public funds and creativity in planning; verification of legal documentation – Power of Attorney, Guardianship, Durable Power of Attorney for Health Care; document all referral activities in the IRIS data system; complete Allocation Adjustment/Exceptional Expense paperwork and collaborate with AA/EE Specialist as required for securing a start date when needed; involve additional planning supports available through the ICA or support network as needed; Guide participant and family in choosing an IC; ensure a smooth transition to IC by completing all the required paperwork, discussing the participant's plan and outcomes with the IC, and attending the IC'S first visit with the participant; When requested, provide planning assistance to IC'S in engaging participants and their support circles in a more intensive planning process; document this planning process in the Enterprise data system; develop clear action plan and identify specific tasks that the Consultant can assist the participant in achieving; perform initial review of participant health and safety issues that may be relevant; document health and safety issues and develop a plan with the participant for addressing or mitigating risk; discuss health and safety risks/concerns with IC Mentor and IC; Involve additional supports as needed to ensure health and safety; Communicate any immediate health and safety issue the appropriate authorities; Provide orientation to IRIS Self Directed Personal Care Program (SDPC); Review individual's eligibility for SDPC with the participant and/or participant power of attorney; Request individual be added to referral list if interested in the program and found to be eligible; Communicate SCPC requirements to participant and/or participant power of attorney; Assist ICA and participants in ensuring and maintaining participant financial eligibility; perform room and board calculation for individuals living in substitute care as requested; meet weekly with area Mentor to collaborate, plan and problem-solve; Provide time and expertise to IC's, Mentors, and program participants as requested; participate in discussions and problem solving regarding overall program development and implementation; and assist with projects as requested.
Qualifications: Bachelor's degree in Human Services or a related field or commensurate experience; five years of experience providing services to at least one of the three target groups; knowledge and experience with Medicare, Medicaid, and Wisconsin's Legacy Waiver programs; understanding of and experience with providing services grounded in the principles of Self Determination; knowledge and experience with the Wisconsin Long Term Care Functional Screen and Medicaid eligibility to include cost-share, spend down, and medical remedial expenses; basic math skills; strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues; good organizational, time management and prioritization skills; strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience; strong analytical and problem-solving skills; ability to be flexible, patient, creative and innovative in day-to-day operations and situations; ability to operate in an open, honest and forthright manner in order to build and maintain relationships; ability to focus on multiple priorities simultaneously; ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly; ability to be responsive, empathetic, customer-focused and quality-driven; ability to remain calm and rational in high-pressure situations; ability to be self-motivated and patient; ability to work both collaboratively and independently at a fast pace without close supervision; ability to work cooperatively as part of a team; ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it; ability to analyze data, draw appropriate conclusions and implement solutions; ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; must maintain the strictest confidentiality and abide by HIPAA standards; must have demonstrated computer and software skills required; and have proficiency with Microsoft Office Suite and other software.
To apply: Send a cover letter, resume and list of references by May 10 to:
The Management Group, Inc.
Human Resources – R-OC13
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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Orientation Consultant – Milwaukee/Kenosha/Racine
The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking an Orientation Consultant who lives in Milwaukee, Kenosha or Racine county. The Orientation Consultant will serve the counties from Sheboygan to Kenosha. The Orientation Consultant is responsible for a broad range of planning activities including providing participants with a comprehensive orientation to the IRIS program; establishing clear expectations and responsibilities for all parties involved; assessing for participant risk; ensuring a smooth transition to the IRIS Consultant (IC); and assisting in the development of the initial Individual Support and Services Plan. In addition, the Orientation Consultant works collaboratively with the regional Consultant Mentor to provide ongoing planning support, expertise and resource to participants, Mentors, and Consultants as requested. This is a work from home position.
Responsibilities: Collaborate with participants to implement their initial Individual Supports and Services Plan and as needed, assist in continual implementation; provide Welcome Call to the person referred and schedule the initial face to face meeting; provide a thorough program orientation during the face to face meeting; complete the Initial Inventory which assists in providing a broad view of the participant's life; engage in conversation with the individual and his/her support people regarding responsible use of scarce public funds and creativity in planning; verification of legal documentation – Power of Attorney, Guardianship, Durable Power of Attorney for Health Care; document all referral activities in the IRIS data system; complete Allocation Adjustment/Exceptional Expense paperwork and collaborate with AA/EE Specialist as required for securing a start date when needed; involve additional planning supports available through the ICA or support network as needed; Guide participant and family in choosing an IC; ensure a smooth transition to IC by completing all the required paperwork, discussing the participant's plan and outcomes with the IC, and attending the IC'S first visit with the participant; When requested, provide planning assistance to IC'S in engaging participants and their support circles in a more intensive planning process; document this planning process in the Enterprise data system; develop clear action plan and identify specific tasks that the Consultant can assist the participant in achieving; perform initial review of participant health and safety issues that may be relevant; document health and safety issues and develop a plan with the participant for addressing or mitigating risk; discuss health and safety risks/concerns with IC Mentor and IC; Involve additional supports as needed to ensure health and safety; Communicate any immediate health and safety issue the appropriate authorities; Provide orientation to IRIS Self Directed Personal Care Program (SDPC); Review individual's eligibility for SDPC with the participant and/or participant power of attorney; Request individual be added to referral list if interested in the program and found to be eligible; Communicate SCPC requirements to participant and/or participant power of attorney; Assist ICA and participants in ensuring and maintaining participant financial eligibility; perform room and board calculation for individuals living in substitute care as requested; meet weekly with area Mentor to collaborate, plan and problem-solve; Provide time and expertise to IC's, Mentors, and program participants as requested; participate in discussions and problem solving regarding overall program development and implementation; and assist with projects as requested.
Qualifications: Bachelor's degree in Human Services or a related field or commensurate experience; five years of experience providing services to at least one of the three target groups; knowledge and experience with Medicare, Medicaid, and Wisconsin's Legacy Waiver programs; understanding of and experience with providing services grounded in the principles of Self Determination; knowledge and experience with the Wisconsin Long Term Care Functional Screen and Medicaid eligibility to include cost-share, spend down, and medical remedial expenses; basic math skills; strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues; good organizational, time management and prioritization skills; strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience; strong analytical and problem-solving skills; ability to be flexible, patient, creative and innovative in day-to-day operations and situations; ability to operate in an open, honest and forthright manner in order to build and maintain relationships; ability to focus on multiple priorities simultaneously; ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly; ability to be responsive, empathetic, customer-focused and quality-driven; ability to remain calm and rational in high-pressure situations; ability to be self-motivated and patient; ability to work both collaboratively and independently at a fast pace without close supervision; ability to work cooperatively as part of a team; ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it; ability to analyze data, draw appropriate conclusions and implement solutions; ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; must maintain the strictest confidentiality and abide by HIPAA standards; must have demonstrated computer and software skills required; and have proficiency with Microsoft Office Suite and other software.
To apply: Send a cover letter, resume and list of references by May 18 to:
The Management Group, Inc.
Human Resources – R-OC6
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking an Orientation Consultant who lives in Milwaukee, Kenosha or Racine county. The Orientation Consultant will serve the counties from Sheboygan to Kenosha. The Orientation Consultant is responsible for a broad range of planning activities including providing participants with a comprehensive orientation to the IRIS program; establishing clear expectations and responsibilities for all parties involved; assessing for participant risk; ensuring a smooth transition to the IRIS Consultant (IC); and assisting in the development of the initial Individual Support and Services Plan. In addition, the Orientation Consultant works collaboratively with the regional Consultant Mentor to provide ongoing planning support, expertise and resource to participants, Mentors, and Consultants as requested. This is a work from home position.
Responsibilities: Collaborate with participants to implement their initial Individual Supports and Services Plan and as needed, assist in continual implementation; provide Welcome Call to the person referred and schedule the initial face to face meeting; provide a thorough program orientation during the face to face meeting; complete the Initial Inventory which assists in providing a broad view of the participant's life; engage in conversation with the individual and his/her support people regarding responsible use of scarce public funds and creativity in planning; verification of legal documentation – Power of Attorney, Guardianship, Durable Power of Attorney for Health Care; document all referral activities in the IRIS data system; complete Allocation Adjustment/Exceptional Expense paperwork and collaborate with AA/EE Specialist as required for securing a start date when needed; involve additional planning supports available through the ICA or support network as needed; Guide participant and family in choosing an IC; ensure a smooth transition to IC by completing all the required paperwork, discussing the participant's plan and outcomes with the IC, and attending the IC'S first visit with the participant; When requested, provide planning assistance to IC'S in engaging participants and their support circles in a more intensive planning process; document this planning process in the Enterprise data system; develop clear action plan and identify specific tasks that the Consultant can assist the participant in achieving; perform initial review of participant health and safety issues that may be relevant; document health and safety issues and develop a plan with the participant for addressing or mitigating risk; discuss health and safety risks/concerns with IC Mentor and IC; Involve additional supports as needed to ensure health and safety; Communicate any immediate health and safety issue the appropriate authorities; Provide orientation to IRIS Self Directed Personal Care Program (SDPC); Review individual's eligibility for SDPC with the participant and/or participant power of attorney; Request individual be added to referral list if interested in the program and found to be eligible; Communicate SCPC requirements to participant and/or participant power of attorney; Assist ICA and participants in ensuring and maintaining participant financial eligibility; perform room and board calculation for individuals living in substitute care as requested; meet weekly with area Mentor to collaborate, plan and problem-solve; Provide time and expertise to IC's, Mentors, and program participants as requested; participate in discussions and problem solving regarding overall program development and implementation; and assist with projects as requested.
Qualifications: Bachelor's degree in Human Services or a related field or commensurate experience; five years of experience providing services to at least one of the three target groups; knowledge and experience with Medicare, Medicaid, and Wisconsin's Legacy Waiver programs; understanding of and experience with providing services grounded in the principles of Self Determination; knowledge and experience with the Wisconsin Long Term Care Functional Screen and Medicaid eligibility to include cost-share, spend down, and medical remedial expenses; basic math skills; strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues; good organizational, time management and prioritization skills; strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience; strong analytical and problem-solving skills; ability to be flexible, patient, creative and innovative in day-to-day operations and situations; ability to operate in an open, honest and forthright manner in order to build and maintain relationships; ability to focus on multiple priorities simultaneously; ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly; ability to be responsive, empathetic, customer-focused and quality-driven; ability to remain calm and rational in high-pressure situations; ability to be self-motivated and patient; ability to work both collaboratively and independently at a fast pace without close supervision; ability to work cooperatively as part of a team; ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it; ability to analyze data, draw appropriate conclusions and implement solutions; ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; demonstrated computer and software skills required; proficiency with Microsoft Office Suite and other software; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; must maintain the strictest confidentiality and abide by HIPAA standards; must have demonstrated computer and software skills required; and have proficiency with Microsoft Office Suite and other software.
To apply: Send a cover letter, resume and list of references by May 18 to:
The Management Group, Inc.
Human Resources – R-OC6
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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Screening Specialist – Milwaukee
The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking a Screening Specialist who lives in the Milwaukee area. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the southeastern counties including Sheboygan to Kenosha counties. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.
The Management Group (TMG) is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.
Responsibilities: Assessment - Complete the Adult LTCFS for IRIS participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis. Other Duties – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.
Qualifications: Bachelor's of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.
To apply: Send a cover letter, resume and list of references by May 11 to:
The Management Group, Inc.
Human Resources – R-SCRSP24
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking a Screening Specialist who lives in the Milwaukee area. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the southeastern counties including Sheboygan to Kenosha counties. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.
The Management Group (TMG) is the contracted IRIS Consultant Agency (ICA) for the IRIS program. IRIS is a Wisconsin long-term support program where eligible individuals self-direct their publicly funded, community based long-term care services.
Responsibilities: Assessment - Complete the Adult LTCFS for IRIS participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis. Other Duties – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.
Qualifications: Bachelor's of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.
To apply: Send a cover letter, resume and list of references by May 11 to:
The Management Group, Inc.
Human Resources – R-SCRSP24
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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Screening Specialist – Wood
The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking a Screening Specialist who lives in Wood county. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the counties central and west-central counties. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.
Responsibilities: Assessment - Complete the Adult LTCFS for IRIS Participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis. Other Duties – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.
Qualifications: Bachelor of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.
To apply: Send a cover letter, resume and list of references by April 27 to:
The Management Group, Inc.
Human Resources – R-SCRSP27
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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The Management Group, Inc. and The Employer Group, acting as co-employers, are seeking a Screening Specialist who lives in Wood county. The Screening Specialist is responsible for completing the Adult Long-Term Care Functional Screens (LTCFS) for participants of the IRIS program in the counties central and west-central counties. This will include completing the required annual and update screens. The Screening Specialist will use the individual assessment tool and must comply with the documentation regulations set forth by the Department of Health Services (DHS), Division of Long-Term Care. Screening Specialist is also responsible for tracking screening requests electronically and participating in development, process improvement and ongoing quality management of the services provided. This is a work-from-home position.
Responsibilities: Assessment - Complete the Adult LTCFS for IRIS Participants (annual and updates); document assessment as required by the individual assessment tool; and complete other assessments as requested. Documentation and Compliance - Comply with documentation regulations related to the DHS Division of Long-Term Care in relation to the Adult LTCFS; comply with program regulations and guidelines of the 1915j waiver (IRIS); and document all participant-specific activities in the Enterprise data system on a timely basis. Other Duties – Track screening requests and outcomes electronically; provide data reports and summaries as requested; collaborate with the development, process improvement and ongoing quality management of services and related materials/products; participate in discussions and problem solving regarding overall program development and implementation; and meet quota set forth by department management.
Qualifications: Bachelor of Arts or Science degree in health, human services or a related field; must be a certified Adult Long-term Care Functional Screener and maintain certification as a screener; at least one year experience conducting the Adult Long-term Care Functional Screen and working with at least one of the three target groups served by IRIS; strong writing skills and attention to detail; strong computer skills using various software applications; strong customer service skills; good organizational and time management skills; the ability to work cooperatively as part of a team; the ability to work autonomously; must possess a valid driver's license, maintain adequate auto insurance for job-related travel, and ability to travel within Wisconsin and other states as necessary; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; and a commitment to the mission and vision of the IRIS program.
To apply: Send a cover letter, resume and list of references by April 27 to:
The Management Group, Inc.
Human Resources – R-SCRSP27
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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Service Center Operations Lead
The Management Group, Inc. is seeking a Service Center Operations Lead who is responsible for coordinating the activities of a variety of the IRIS Service Center's sub-functions. This includes providing day-to-day guidance for the employees engaged in program enrollment, partner relationships, financial eligibility, and clerical support. This position's responsibilities include solving complex issues, tracking information and progress, coordinating workflow, training on new programs or procedures and generally facilitating effective processes for the team.
Responsibilities: Develop and coordinate weekly staff schedules to ensure minimum staffing; work with supervisor on workplan development, goals and tracking; provide guidance and feedback for workplan management; make recommendations on quality improvement opportunities to IRIS management; follow up and resolve issues with the input from IRIS management when appropriate; participate in the development and implementation of functional operating guidelines; participate in the development and revision policy and operational guidelines as appropriate; update information/resource materials for new employees; develop and manage training materials; train new employees; provide and/or facilitate training/development and orientation opportunities to ensure staff have tools and knowledge to be effective; provide ongoing mentoring to staff; ensure staff timesheets are reviewed for accuracy and timeliness; act as an effective resource to staff, participants and stakeholders; partner with various internal and external resources to ensure effective operations; provide program-related support to other staff; liaison with program partners and stakeholders on operational issues and projects; assist with development of work plans for subcontracted work projects and ensuring completion of the work outlined in these work plans; represent IRIS in workgroups and committees as requested; explore and communicate opportunities for IRIS involvement in activities and initiatives being undertaken by the stakeholder community; take an active role in these networks; analyze data and inform/report findings to appropriate parties; track timelines and milestones as documented; review reports to ensure plans are being processed in a timely and efficient manner; provide support and assistant to IRIS quality management team when requested.
Qualifications: Associate's degree or commensurate experience required, a Bachelor's degree is highly preferred; two years of applicable work experience, including operational responsibilities and supervisory experience; individuals with solid experience in and strong knowledge of Wisconsin's long-term care programs and familiarity with principles of self-determination are highly desired; basic math skills; strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues; good organizational, time management and prioritization skills; strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience; strong mentoring skills; strong analytical and problem-solving skills; ability to be flexible, patient, creative and innovative in day-to-day operations and situations; ability to operate in an open, honest and forthright manner in order to build and maintain relationships; ability to focus on multiple priorities simultaneously; ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly; ability to be responsive, empathetic, customer-focused and quality-driven; ability to remain calm and rational in high-pressure situations; ability to operate in a professional manner as a team leader; ability to be self-motivated and patient; ability to work both collaboratively and independently at a fast pace without close supervision; ability to work cooperatively as part of a team; ability to be both persuasive and authoritative, depending upon the situation; ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it; ability to analyze data, draw appropriate conclusions and implement solutions; ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; ability to travel as necessary; must possess a valid Wisconsin driver's license and proof of personal auto liability insurance meeting Wisconsin's minimum requirements; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; demonstrated computer and software skills required; and proficiency with Microsoft Office Suite and database operation/maintenance skills and data entry experience.
To apply: Send a cover letter, resume and list of references by May 25 to:
The Management Group, Inc.
Human Resources –T-SCOL1
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
The Management Group, Inc. is seeking a Service Center Operations Lead who is responsible for coordinating the activities of a variety of the IRIS Service Center's sub-functions. This includes providing day-to-day guidance for the employees engaged in program enrollment, partner relationships, financial eligibility, and clerical support. This position's responsibilities include solving complex issues, tracking information and progress, coordinating workflow, training on new programs or procedures and generally facilitating effective processes for the team.
Responsibilities: Develop and coordinate weekly staff schedules to ensure minimum staffing; work with supervisor on workplan development, goals and tracking; provide guidance and feedback for workplan management; make recommendations on quality improvement opportunities to IRIS management; follow up and resolve issues with the input from IRIS management when appropriate; participate in the development and implementation of functional operating guidelines; participate in the development and revision policy and operational guidelines as appropriate; update information/resource materials for new employees; develop and manage training materials; train new employees; provide and/or facilitate training/development and orientation opportunities to ensure staff have tools and knowledge to be effective; provide ongoing mentoring to staff; ensure staff timesheets are reviewed for accuracy and timeliness; act as an effective resource to staff, participants and stakeholders; partner with various internal and external resources to ensure effective operations; provide program-related support to other staff; liaison with program partners and stakeholders on operational issues and projects; assist with development of work plans for subcontracted work projects and ensuring completion of the work outlined in these work plans; represent IRIS in workgroups and committees as requested; explore and communicate opportunities for IRIS involvement in activities and initiatives being undertaken by the stakeholder community; take an active role in these networks; analyze data and inform/report findings to appropriate parties; track timelines and milestones as documented; review reports to ensure plans are being processed in a timely and efficient manner; provide support and assistant to IRIS quality management team when requested.
Qualifications: Associate's degree or commensurate experience required, a Bachelor's degree is highly preferred; two years of applicable work experience, including operational responsibilities and supervisory experience; individuals with solid experience in and strong knowledge of Wisconsin's long-term care programs and familiarity with principles of self-determination are highly desired; basic math skills; strong interpersonal and customer service skills to build relationships with a diverse population, managing a variety of personal situations and issues; good organizational, time management and prioritization skills; strong communication skills, including written, verbal and listening, and the ability to adapt communication style to fit the situation and audience; strong mentoring skills; strong analytical and problem-solving skills; ability to be flexible, patient, creative and innovative in day-to-day operations and situations; ability to operate in an open, honest and forthright manner in order to build and maintain relationships; ability to focus on multiple priorities simultaneously; ability to be resourceful, proactive, detail-oriented and learn and incorporate new items quickly; ability to be responsive, empathetic, customer-focused and quality-driven; ability to remain calm and rational in high-pressure situations; ability to operate in a professional manner as a team leader; ability to be self-motivated and patient; ability to work both collaboratively and independently at a fast pace without close supervision; ability to work cooperatively as part of a team; ability to be both persuasive and authoritative, depending upon the situation; ability to problem solve, assessing situations quickly and effectively using resources available and selecting a course of action and moving toward it; ability to analyze data, draw appropriate conclusions and implement solutions; ability to problem solve, troubleshoot and follow through/persevere as needed and appropriate; ability to travel as necessary; must possess a valid Wisconsin driver's license and proof of personal auto liability insurance meeting Wisconsin's minimum requirements; flexibility in the work environment and willingness and ability to adapt to changing organizational needs; demonstrated computer and software skills required; and proficiency with Microsoft Office Suite and database operation/maintenance skills and data entry experience.
To apply: Send a cover letter, resume and list of references by May 25 to:
The Management Group, Inc.
Human Resources –T-SCOL1
1 South Pinckney St., Suite 320
Madison, WI 53703
E-mail: human.resources@tmg-wis.com
Equal Opportunity Employer
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